Refund Policy

We want you to be confident in your purchase. This policy explains when and how you can request a refund for a ResumeSpark Stay subscription.

1. 14-day money-back guarantee

New paid subscribers (Pro and Career+) may request a full refund within 14 days of the initial charge, no questions asked.

2. Renewals

Renewal charges are non-refundable. To avoid renewal, cancel your subscription before the renewal date — cancellation is one click from your dashboard. As a courtesy we will refund a renewal if you contact us within 7 days of the charge and have not used Pro features in that period.

3. How to request a refund

Email billing@resumesparkstay.co.uk from the address on your account. Include your order ID. Refunds are processed within 5 business days to the original payment method.

4. Exclusions

• Accounts terminated for breach of our Terms of Service.
• One-off add-ons or coaching credits already redeemed.

5. Statutory rights

Nothing in this policy affects your statutory rights as a UK consumer under the Consumer Rights Act 2015 and the Consumer Contracts Regulations.